Privacy Policy

 Love & Kisses in a Box Terms and Conditions

You agree that you comply with and are bound by the following terms and conditions of use, which together with our privacy policy govern Love & Kisses in a Box relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not continue with checkout.

The use of this website is subject to the following terms of use.

 

General Terms and Conditions

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
• All material on this site, including, but not limited to images, logos and illustrations, is protected by copyrights, trademarks, and other intellectual property rights which are owned and controlled by Love & Kisses in a Box and its related businesses. This content is provided for your personal, non-commercial use. Such material must not be copied, republished, reproduced, uploaded, modified, transmitted, posted, or distributed in any way without our explicit consent
• From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• All prices are listed in Australian dollars (AUD).
• Substitutions may be necessary to ensure your order is delivered within a timely manner. We take the utmost care and attention to ensure that your order is as similar as possible to the requested item.

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​Payment Terms and Conditions

• Payments made through this website are managed and secured by the relevant payment portals (eWAY, PayPal, AfterPay or zipPay). Any problems that may arise due to these payment methods must be made through the relevant payment portal provider or discuss with your bank
• You must meet the appropriate requirements that zipPay set out in their terms and conditions. If there are any issues with the approval process, repayment schedule, or any other issue that may arise using their service you understand that you will in all circumstances contact zipPay for assistance and resolution. Love & Kisses in a Box are not liable for any missed payments or any other issues that may arise due to your contract with zipPay.
• You must meet the appropriate requirements that AfterPay set out in their terms and conditions. If there are any issues with the approval process, repayment schedule, or any other issue that may arise using their service you understand that you will in all circumstances contact AfterPay for assistance and resolution. Love & Kisses in a Box are not liable for any missed payments or any other issues that may arise due to your contract with AfterPay.
• Any party engaged in illegal activities involving the use of this website will be subject to Australian civil and criminal sanctions and prosecution. Love & Kisses in a Box does not guarantee that it will be able to prevent any illegal or inappropriate use of this website, nor that it will give notice of any illegal or inappropriate use of this website. It is an illegal violation to place orders under a false name, with a fraudulently obtained credit card or without the consent of the cardholder. All persons found to have placed a fraudulent order will be prosecuted.
   

Shipping Terms and Conditions

• Any delivery ETA's provided by the shipping calculator are exclusive of dispatch. Ie. Dispatch is usually within 2 to 3 business days from when the order has been submitted (if available at warehouse and not on back order). The shipping time provided by the shipping calculator is then added post dispatch.
• We do not provide an express dispatch/postage service as yet. This is something we are investigating and will be sure to keep you informed the moment if/when the service is initiated. 
• ​If you are not at home/at the delivery address at the time of the delivery the Courier will attempt to find a safe spot to place the parcel. The safety and security of the parcel is your responsibility. In some circumstances the courier may leave a calling card. This is at the discretion of the courier/courier company. It is up to you to organise all arrangements for redelivery with the courier and any additional costs will be bourne by the recipient/purchaser.
• WE CANNOT AND WILL NOT GUARANTEE DELIVERY TIMES FOR OUR GOODS. THIS ESPECIALLY APPLIES TO DELIVERY TIMES AROUND EASTER / CHRISTMAS ETC.
• It is IMPORTANT to note that due to potential delivery issues we STRONGLY DO NOT RECOMMEND delivering directly to a hospital. This is due to us not being able to guarantee how long the delivery will take and therefore there is a reasonable chance that the item may be delivered after the person (recipient) has left the hospital. This will work out to be costly for the sender as we will have to charge a new delivery fee to send the parcel to a new address or ultimately if the gift is lost the cost of replacement will be born by the purchaser. We do apologise for any inconvenience caused.
• Goods will only be dispatched upon receipt of payment from either PayPal, eWAY Portal, AfterPay or zipPay (upon checkout).
  • ​When a purchase is made an invoice will be generated and emailed directly to your nominated email address. Even though the invoice has been sent, you will still need to complete the PayPal transaction. Without the PayPal transaction we will automatically cancel the order (as we will not have received payment for the goods).
  • If you have any questions please feel free to send us a message through the Contact Us page.
• In the scernario where you have used AfterPay/zipPay to purchase your goods, these goods will only be dispatched upon receipt/approval of payment by AfterPay/zipPay. Please remember that approval may occur some time after checkout has occured so keep this in mind if you are making a time critical purchase.
  • ​Dispatch will be within 2 to 3 business days from when the payment has been approved.
  • Upon dispatch normal shipping times apply​​
• All of our products and services attract a Goods and Services Tax (GST) of 10%. All prices advertised are inclusive of GST.
   

Purchaser changing their mind / Returns for faulty or damaged goods

• We apologise but we do not accept items returned to us due to you changing your mind post purchase. We are pretty confident though that our items for sale on this site are of excellent quality and that you will not feel the need to change your mind after purchasing.
• In the very unlikely situation where you have received faulty or damaged items please let us know via the Contact Us page. We will then contact you to organise what the next steps will be. Please view the Return Policy here
   

The use of this website and these conditions is in accordance with the laws of Australia. Any legal action arising out of its use shall be enforced under Australian laws. By using this site, you agree to the jurisdiction of the courts of Australia and any legal action pursued by you shall be within the exclusive jurisdiction of the courts of Australia.

 

If you have any questions in regards to our Website Terms of Use please feel free to send us a message through the Contact Us page.

 

Shipping Policy

Our preferred shipping partners

Dispatch

All goods will be dispatched within 2 to 3 business days from when the order is placed. If there are delays Love & Kisses in a Box will endeavour to contact you as a courtesy to explain the delay. Please ensure you provide us with at least a valid email address and /or phone number so that we can keep in touch if this unlikely situation occurs.

From time to time dispatching may take longer due to public holidays or a variety of other reasons. In these scenarios we usually will provide ample information and/or warning screens making you aware of when this occurs and what options are available to you.

Please keep in mind that we do not provide an express dispatch/postage service as yet. This is something we are investigating and will be sure to keep you informed the moment if/when the service is initiated. 

 

Postage (Post Dispatch)

Once dispatched from our warehouse it usually will take around 2 to 3 business days to be delivered to the address provided within the eastern states of Australia. For Perth and remote areas the amount of business days required for delivery will increase and vary depending on location.

Any delivery ETA's provided by the shipping calculator are exclusive of dispatch. Ie. Dispatch is usually within 2 to 3 business days from when the order has been submitted. The shipping time provided by the shipping calculator is then added post dispatch. ​

 

Delivery to your address

Delivery direct to a Hospital is Not Recommended

It is IMPORTANT to note that due to potential delivery issues we STRONGLY DO NOT RECOMMEND delivering directly to a hospital. This is due to us not being able to guarantee how long the delivery will take and therefore there is a reasonable chance that the item may be delivered after the person (recipient) has left the hospital. This will work out to be costly for the sender as we will have to charge a new delivery fee to send the parcel to a new address or ultimately if the gift is lost the cost of replacement will be born by the purchaser.  . We do apologise for any inconvenience caused.

 

Re-Delivery Fee

In cases where the incorrect gift recipient details have been provided a re-delivery fee will occur. Please ensure you check that the recipient details are correct.

 

If you have any questions in regards to our Website Terms of Use please feel free to send us a message through the Contact Us page. 

 

This privacy policy sets out how we use and protect any information that you give us when you use this website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

• name
• contact information including email address
• demographic information such as postcode, preferences and interests
• other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We may use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please the message us via the Contact Us page as soon as possible. We will promptly correct any information found to be incorrect. Remember you can also update your details within the My Account >> Edit My Details area of your profile.